## Refund Policy – LeafixBD

**Effective Date:** [Insert Date]

At **LeafixBD**, your satisfaction is our priority. We strive to provide the best quality products and services. However, if you’re not entirely satisfied with your purchase, we’re here to help.

### 1. Eligibility for Refund
– Refunds are only applicable for items that are **damaged, defective, or incorrectly delivered**.
– You must notify us within **48 hours** of receiving your order to be eligible for a refund.
– The item must be **unused, in its original condition**, and with all tags/packaging intact.

### 2. Refund Process
To request a refund:
– Contact us at **[your-email@example.com]** or **+880 [your phone number]** with your **Order ID** and a clear explanation of the issue (including photos, if applicable).
– Once your request is reviewed and approved, we will initiate the refund process.

### 3. Refund Method
– Refunds will be made to your **original method of payment** or via **bank transfer / mobile payment**, depending on your payment method and our policy.
– Processing the refund may take **7-10 business days**.

### 4. Non-refundable Items
– Items purchased on **sale or discount offers** are **not eligible** for refunds unless they are defective.
– Products damaged due to customer mishandling will not be refunded.

### 5. Shipping Charges
– Refunds do not include original shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product).

### 6. Need Help?
If you have any questions about your refund, feel free to contact us:

📧 **Email:** [your-email@example.com]
📞 **Phone/WhatsApp:** +880 [your phone number]

Thank you for shopping with **LeafixBD**.